FAQs
Platinum Auto Glass
- Where are you located?We operate from two locations. In Grapevine, TX, we offer mobile services only, with our technicians coming to your preferred location. Our Lewisville, TX location is a full-service shop where you can bring your vehicle for in-person appointments.
- Can I visit the Grapevine location?Unfortunately, our Grapevine location doesn't have a physical storefront. It functions solely as a mobile service unit.
- What services do you offer?Our core services include windshield repair and replacement. We also specialize in classic and vintage vehicles, offer fleet and commercial services, work with dealership accounts, and provide ADAS calibration.
- Where are you located?Our primary location is in Lewisville. We also provide mobile services throughout the DFW area. Our Grapevine location operates exclusively as a mobile service.
- Do you work with insurance?Yes, we work with all major insurance providers to process claims for our services.
- Do you offer warranties?We provide lifetime warranties on all our workmanship to ensure long-term customer satisfaction.
- Do I need an appointment?While we do accept walk-ins when possible, we strongly advise scheduling an appointment, particularly for calibration or in-shop services.
- How long is my quote valid?Our quotes are valid for seven days. This is due to frequent price changes from manufacturers and tariff-related adjustments.
- What type of glass replacement do you offer?We offer both OEM glass and aftermarket options from certified manufacturers that meet safety standards. We're happy to discuss the various options available for your specific vehicle.
- Do you offer any discounts or promotions?We regularly offer seasonal promotions and provide discounts for military personnel, first responders, and educators.










